Slow and Steady Growth Plans are Winning the Race
DEWITT, Mich., March 29, 2016 /PRNewswire/ — In the national retail maintenance industry, competitors come and go, but this American pie Midwestern success story sticks by the old ‘turtle and hare’ story by embracing the slow and steady strategy.
For the past 39 years, DENTCO has been running a slow but steady race. The company announced today its second consecutive year-over sales increase of 20 percent, allowing it the ability to once again reinvest in the things that matter most; people, processes and technology.
DENTCO President Scott Milnes said, “We are extremely excited by all the hard work our team members continue to produce and are thankful for the loyalty of our customers. Our growth strategy is modest but aggressive over time and this allows us to continually reinvest funds in infrastructure, technology and most importantly, our people.”
DENTCO is a full-service Exterior Services Management Company that provides a unique centralized approach to managing snow, landscaping, parking lot maintenance and various other exterior property management services for some of the largest retail brands in the country. The corporate office is located in DeWitt, Michigan, just north of Lansing.
“As much as we love and continue to embrace our mild-mannered Midwestern reputation that we have built for nearly 40 years nationwide, don’t be fooled. In 2014, DENTCO was rated one of Michigan’s coolest places to work for by Crain’s Detroit Business. (Crain gives out this award every two years.) We are going to try to regain the title again in 2016 with some exciting growth and change,” Milnes said.
According to Milnes, DENTCO is laser-focused on quarterly planning conferences and is in-tune with providing third party research studies to provide a rationalized return on investment for all their growth plans. The company is also no stranger to living up to their “cool” reputation with some pretty out-of-the-box advertising campaigns. For the past few years, DENTCO has been changing the way big brands across the country look at the business of exterior services management by applying human faces to the extreme seasonal changes that affect big box retail and restaurant chains on a daily basis.
DENTCO’s last notable workspace expansion was in 2012 and thanks to strategic planning, aggressive marketing, increased sales and a 99% customer retention rate, this Midwestern small business is making more investments with an overall 35 percent increase in space at their corporate offices, big investments in enhanced server technology, and a new VoIP phone system. Other enhancements include a new card security system for increased employee safety and additional upgrades to DENTCO Verified™ (DV), a mobile application designed and launched in 2015 to enhance DENTCO’s nationwide service with their network of over 8,000 Contractor Partners.
With over 142 employees nationwide, and 80 at the corporate office, DENTCO is also investing in larger training areas and meeting spaces and even an employee lounge. DENTCO’s National Sales Director Teresa Phelps said, “We are a close-knit group of people and it’s been fun to see it grow into something so exciting. I look forward to the space enhancements so we can host actual companywide meetings together in addition to the latest technological enhancements offered by a true VoIP phone system. Also, the added security of a card system will make all of us feel safer 24/7 as we tend to work some pretty long and late hours during the winter snow season.”
The DENTCO corporate office infrastructure expansions and technological upgrades are underway and they anticipate a completion of all the additions by early summer 2016.
If you will be attending the PRSM 2016 National Conference in Long Beach, California, from April 25-27, DENTCO will be exhibiting at booth at #849 and the team welcomes visitors.