I would like to take this opportunity to introduce myself. I’m Tori Bondy (formerly Hockley). I have had the pleasure of working at DENTCO for the last seven years starting in our Customer Service Department, progressing to the Customer Service Manager and now working as a National Account Manager. I’ve had the pleasure to work with many of our customers over the years while in customer service. So many of you I know, and I thank you for your business!
Customer-focused support is part of DENTCO’s mission statement and is one of my professional goals. DENTCO takes the time to listen, analyze and resolve issues, and answer questions from our customers. I am passionate about following this philosophy. We place our customers at the center of DENTCO, focusing on them in our decisions, including them when we implement policies and sharing our personal stories to develop not only a business relationship, but a personal relationship.
As I settle into the role of Customer Alliance Representative, it is even more evident that our customers are happy and receiving quality services. I see it daily when I talk with customers by the enthusiasm in their voices, their appreciation when we can help them out of a “jam,” and the trust they place in DENTCO to grow their business.
My commitment is to deliver superior service and customer-focused support to our great customers! I look forward to working with you in the future.